Product Warranties

We understand floor covering can be a significant purchase and we want you to know we’re here if you need us.

CARPET WARRANTY

Materials

All carpets sold by The Carpet Shoppe are warranted to be free of manufacturing defects. All manufacturers’ warranties concerning wear, performance, texture retention (anti-crush, anti-mat), stain resistance and cleanability are strictly their own. These manufacturers’ warranties are very narrowly defined, have many conditions and exclusions and most are pro-rated. Please read the entire warranty. Ask for the exact warranty information you need for the product you have purchased from your salesperson.

Installation

The Carpet Shoppe will repair or restretch any carpet up to three years from the date the installation was completed. This warranty covers only the standard practice of the installation trade and does not cover damage due to improper cleaning, tears, pulls, cuts, burns, pet damage, abnormal use of carpet, or installations made in uncontrolled environments. Refer to manufacturers’ specifications.

Carpet seams are not invisible. Placement of seams will be determined by cut layout and room size. Carpet seams that are made using the standard trade practices, yet are visible, are excluded from any warranty claims on the basis of visibility. Cascading light from windows or doors may highlight seams that normally would not be noticed. Seams that fall in these areas are not covered under this warranty.


TILE WARRANTY

Tile Installed Over Concrete

All tile floors sold by The Carpet Shoppe are warranted by the manufacturer to be free of manufacturing defects. If it is determined that the tile floor has a manufacturing defect, it will be repaired or replaced including installation cost, provided The Carpet Shoppe installed the tile. Some movement in the substrate can cause tile and grout to develop cracks. This is normal since tile will not flex. Cracked tile, caulk or grout is excluded from any warranty.

Tile Installed Over Wood

Wood is not 100% dimensionally stable and will react to changing environment of a home, sometimes brought on by changing humidity levels or structural changes. This condition may cause the tile and grout to crack even when installed over an approved underlayment and is not covered by our warranties.

Tile Installed Out Of Doors

The climactic changes and freeze/thaw cycle precludes any warranty of labor or materials where tile has been installed where exposed to elements unless installed to guidelines of Tile Council of North America (TCNA).

Tile In Wet Areas

Water can penetrate some tiles and grout. Waterproofing materials and installation guidelines by Tile Council of North America (TCNA) will be required for installation to be warranted. Urethane or silicone caulks are used to seal where any change of plane occurs. This may require periodic maintenance, and is the responsibility of the homeowner.

Installation

The Carpet Shoppe installs tile in accordance with guidelines established by the Tile Council of America (TCNA). Defects in the installation of ceramic tile will be corrected for a period of one year from the date the installation was completed. This warranty covers only the standard practice of the installation trade and does not cover damage due to improper cleaning, improper maintenance or damage due to subfloor movement.


HARDWOOD WARRANTY

Materials

All first quality hardwood floors sold by The Carpet Shoppe are warranted by the manufacturer to be free of manufacturing defects. If it is determined that the hardwood floor has a manufacturing defect, it will be repaired or replaced including installation cost, provided The Carpet Shoppe installed the hardwood. The warranty period is determined by the product and the manufacturer. Please consult with your salesperson as to the specific terms of your particular warranty. Please read the entire warranty.

Manufacturers produce “second” qualities. They give their seconds names, such as “Cabin Grade” or “Tavern Grade.” They are not first quality and are not warranted by the manufacturer or by The Carpet Shoppe.

Humidity variances in the home may make the boards separate or swell. This is normal and is not considered to be caused by defective material or installation; and, therefore, is not covered by any warranty. Cupping of hardwood flooring planks is caused by one reason and one reason only – moisture. This is caused by excessive moisture in the home. This condition may be caused by one of the following: peculiarities to the particular site, lack of adequate ventilation in the crawl space, lack of polyethylene ground cover or improper drainage of the property.

Cupping of hardwood floors is not a material or installation defect and is not covered by the terms of this warranty.

Installation

The Carpet Shoppe installs hardwood flooring according to the guidelines established by the various manufacturers. Defects in the installation of hardwood flooring will be corrected for a period of one year from the date the installation was completed. This warranty covers only the standard practice of the installation trade and does not cover damage due to improper cleaning, improper maintenance or damage due to subfloor movement or damage due to normal expansion or contraction of the hardwood flooring.


LAMINATE WARRANTY

Materials

All laminate floors sold by The Carpet Shoppe are warranted by the manufacturer to be free of manufacturing defects. If it is determined that the laminate floor has a manufacturing defect, it will be repaired or replaced including installation cost, provided The Carpet Shoppe installed the laminate. The warranty period is determined by the product and the manufacturer. Please consult with your salesperson as to the specific terms of your particular warranty. Please read the entire warranty.

Laminate flooring is subject to expansion due to excessive moisture in the home. This moisture, whether from plumbing leaks or excessive moisture vapor caused by high humidity conditions can cause laminate flooring to buckle and/or swell at the joints. Problems caused by excessive moisture are not covered by the terms of this warranty.

Installation

The Carpet Shoppe installs laminate flooring according to the guidelines established by the various manufacturers. Defects in the installation of laminate flooring will be corrected for a period of one year from the date the installation was completed. This warranty covers only the standard practice of the installation trade and does not cover damage due to improper cleaning, improper maintenance or damage due to subfloor movement or damage due to normal expansion or contraction of the laminate flooring.

Moisture And Flooring Materials

Many floor covering materials installed where moisture exists, can fail. Floor coverings that fail due to existing or topical moisture are not covered under the terms of this warranty.


VINYL WARRANTY

Materials

All residential vinyl floor coverings sold by The Carpet Shoppe are warranted to be free of manufacturing defects. If it is determined that the vinyl has a manufacturing defect, it will be repaired or replaced including installation cost, provided The Carpet Shoppe installed the vinyl. The warranty period is determined by the product and manufacturer. Please consult with your salesperson as to the specific terms of your particular warranty. Please read the entire warranty.

Underlayments and Subfloors

Many vinyl installations require the use of an underlayment board. These underlayment boards provide smooth bonding surfaces for vinyl products, but do not affect the structural characteristics of subfloors. Problems with materials or installation as a result of subfloor movement due to deflection or expansion and contraction are not covered by this warranty. All underlayment materials must be approved by The Carpet Shoppe prior to installation.

Installation

The Carpet Shoppe installs vinyl floor coverings according to the guidelines established by the various manufacturers. Defects in the installation of vinyl floor coverings will be corrected for a period of one year from the date the installation was completed. This warranty covers only the standard practice of the installation trade and does not cover damage due to improper cleaning, improper maintenance or damage due to subfloor movement.


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