WE ARE COMMITTED TO CUSTOMER SAFETY DURING THE NOVEL CORONAVIRUS (COVID-19)
OUR COMMITMENT TO CUSTOMER, EMPLOYEES & THE COMMUNITY
As a company, The Carpet Shoppe is closely monitoring the Center for Disease Control & Prevention (CDC) and the World Health Organization (WHO) statements regarding COVID-19 cases and following guidelines set forth by these agencies and the local health departments.
OUR COMMITMENT TO CLEANLINESS
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our customer and employees. On a daily basis, the management team is vigorously working to ensure that we meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from cleaning products in the showroom and common area cleaning procedures.
Specific steps that we’ve employed include the following:
CLEANING PRODUCTS AND PROTOCOLS
Showroom Associates & Installation Teams – and their own health, safety and knowledge – are essential to an effective cleaning program.
Here are some ways we’re supporting them:
- Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses.
- Wearing Masks*: Both employees and customers will be required to wear cloth face coverings during all interactions.
- Social Distancing*: Both employees and customers will be required to practice social distancing to ensure everyone remains 6 feet away during all interactions.
- Limiting Customer Occupancy*: We are limiting the number of customers in the showroom at one time.
*AS APPLICABLE BY LOCAL GOVERNMENT
ASSOCIATE HEALTH, SAFETY AND KNOWLEDGE
We utilize cleaning products and protocols which are effective against viruses. With that, we’ve reinforced our existing showroom cleaning procedures with team members and are focusing on:
- High-Touch Items
- Public Spaces
- Back Office
It is our privilege to serve you and your family, and we thank you for your trust. We remain committed to you, our team members, and the community during this evolving situation. If you have any questions or concerns regarding this statement, please feel free to contact us.
The Carpet Shoppe Team